ALL SALES FINAL! For more info, please see FAQs.

What is your return policy?

It’s simple!  We want you completely satisfied with your purchase!  If you are not satisfied with your product purchase, simply call our customer service team at 1-855-299-3531 or email us at customerservice@loxabeauty.com.    We accept returns for unused products returned within 30 days of the purchase date or for purchases placed before May 30, 2018**.  Please allow 10 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card.

When you receive your order, please check to make sure these items are in good condition, and let us know right away if there is a problem with your shipment.

Return Shipping and Processing

Please pack your return shipment securely to ensure that the items are not damaged in transit. If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. 

Damaged, Defective, or Incorrect Items 

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately at 1-855-299-3531 or email us at customerservice@loxabeauty.com   Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.

**ALL SALES FINAL! For more info, please see Loxa Beauty Shut Down FAQs.